Cancellation Policy

TranslationsNZ requires 3 clear working days’ written notice of cancellation prior to the scheduled delivery date of the service.

An administration charge of 50% of the total service fee will apply to any cancellation made within the time period above.

Unless such notice is given, full fees are payable and refunds will not be given.

Exceptionally for customers based in Brazil: If the customer feels that the service provided by TranslationsNZ does not meet their expectations, TranslationsNZ requires 7 days’ written notice of refund from the delivery date of the service.

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